Terms of Service

1. Agreement to Terms

By accessing or using Operations Listening services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services.

2. Description of Services

Operations Listening provides operational signal monitoring and intelligence services designed to detect drift, friction, and emerging risk in business operations. Our services include signal observation, analysis, and reporting as described in your service agreement.

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws
• Attempt to gain unauthorized access to our systems
• Use our services to harm or exploit individuals
• Interfere with the proper functioning of our services

4. Client Responsibilities

As a client of Operations Listening, you are responsible for:

• Ensuring you have authority to grant us access to operational data
• Complying with applicable data protection regulations
• Informing relevant stakeholders about the implementation of our services
• Maintaining the confidentiality of account credentials

5. Intellectual Property

All intellectual property rights in our services, including software, methodologies, and analysis frameworks, remain the property of Operations Listening. Your operational data remains your property.

6. Confidentiality

We treat all client data and operational information as confidential. We will not disclose your information to third parties except as necessary to provide our services or as required by law.

7. Limitation of Liability

Operations Listening provides observational and analytical services only. We do not make operational decisions on your behalf. Our liability is limited to the fees paid for services during the relevant period.

8. Service Level

We strive to provide reliable, continuous service. Specific service levels and support terms are defined in your service agreement.

9. Termination

Either party may terminate services in accordance with the terms of the service agreement. Upon termination, we will return or delete your data as specified in your agreement.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes. Continued use of our services after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the jurisdiction specified in your service agreement.

12. Contact

For questions about these Terms, please contact us at legal@operationslistening.com