Privacy Policy

1. Introduction

Operations Listening ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our operational listening services and visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email, company, role)
• Communications you send to us
• Information necessary for service implementation

3. Operational Data

When providing our services, we process operational data from your systems. This data:

• Is used solely for providing operational listening services
• Is processed in accordance with our service agreements
• Is not sold or shared with third parties for marketing purposes
• Does not include individual employee surveillance or personal data

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about our services
• Respond to your inquiries and support requests
• Comply with legal obligations

5. Data Security

We implement appropriate technical and organizational measures to protect your information. We maintain SOC 2 compliance and follow industry best practices for data security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Data portability

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@operationslistening.com