Retained ProtectionModel
Predictable monthly protection against operational exposure and executive surprise.
Foundation
Focused retained protection in one operational domain.
Designed for organisations seeking structured exposure oversight in a single critical area of operations.
- Continuous exposure visibility
- Weekly executive exposure brief
- Escalation alerts where required
- Structured intervention guidance
- Monthly leadership review
Retained Protection
Multi-domain retained operational protection.
Expanded retained oversight across up to three operational domains, with cross-domain exposure visibility.
- Continuous exposure oversight
- Weekly executive exposure brief
- Escalation alerts
- Cross-domain exposure alignment
- Monthly strategic review
- Quarterly executive exposure summary
Enterprise Protection
Enterprise-wide operational exposure governance.
Designed for complex, multi-region, or regulated environments requiring structured executive oversight and governance alignment.
- Enterprise exposure governance
- Board-ready reporting cadence
- Custom exposure calibration
- Dedicated retained oversight lead
Board-Level Exposure Is Expensive
Operational risk rarely escalates in a single moment.
It accumulates — through drift, friction, backlog formation, and silent instability — until visibility is unavoidable.
When exposure reaches board level, the cost is no longer operational.
It becomes:
- Executive time diverted into crisis explanation
- Emergency remediation cycles
- Supplier or customer compensation exposure
- Loss of leadership confidence
- Reputational erosion within governance forums
In most operational environments, a single unmanaged escalation cycle can exceed the cost of retained protection.
Operations Listening exists to reduce the likelihood of that escalation.
Aligned to Governance Expectations
Operations Listening supports executive and board-level governance by:
- Providing structured exposure visibility
- Reducing late-stage reporting surprises
- Strengthening confidence in operational oversight
- Supporting clear escalation narratives
It enhances governance clarity without adding reporting burden.
Implementation and Onboarding
Operations Listening requires a structured onboarding phase to establish operating baseline, exposure thresholds, and signal alignment.
Implementation is scoped separately based on operational complexity and governance requirements.
This ensures retained protection is calibrated correctly from day one.
Predictable Retained Model
Operations Listening is delivered as a fixed monthly retained capability.
No usage volatility.
No per-alert pricing.
No expansion triggers.
Stable oversight. Predictable cost.
Frequently Asked Questions
What does onboarding involve?
Onboarding establishes baseline operating standards, exposure thresholds, and governance alignment. Scope is agreed upfront based on operational complexity.
Can we begin with a single operational domain?
Yes. Many organisations begin with focused retained protection in one domain before expanding coverage.
Is implementation included in the retained fee?
No. Implementation and calibration are scoped separately to ensure correct alignment from the outset.
How does this support board reporting?
Operations Listening strengthens governance confidence by reducing late visibility of operational exposure and supporting structured executive summaries.