Identify Your Starting Point
Begin by selecting a single operational domain for your pilot. The ideal starting point is an area where you suspect hidden strain but lack clear visibility.
Good candidates for a pilot:
- Service operations with complex handoffs
- Back office processing with high exception rates
- Supply chain functions under pressure
- Contact centers with quality variability
Define Success Criteria
Before implementation, establish clear criteria for evaluating the pilot. What signals would indicate value? What decisions would you make differently with early warning?
Leading indicators
Signals detected before KPI impact
Action velocity
Time from signal to intervention
Signal accuracy
Correlation between signals and outcomes
Visibility improvement
New insights previously invisible
Connect Data Sources
Operations Listening integrates with your existing operational systems. We establish read-only connections to observe process data without disrupting workflows.
Common integrations include ERP systems, CRM platforms, service management tools, workflow systems, and custom operational databases. Our team handles the technical implementation.
Calibrate and Observe
During the first 2-4 weeks, the system learns normal operational patterns and establishes baselines. This calibration period ensures accurate signal detection going forward.
You'll receive your first signal report within weeks, not months. Early findings often reveal operational dynamics that were previously invisible.
Act on Signals
Operations Listening surfaces signals – you decide what to do with them. The system provides visibility; your operational expertise determines the response.
Regular signal reviews with your team help build pattern recognition and establish response protocols for different signal types.
Expand and Scale
Once the pilot demonstrates value, expand to additional operational domains. Each domain adds to your overall operational visibility without linear increase in complexity.