Back Office
Exposure FormingEarly identification of emerging operational exposure
Exposure Forming
Processing times approaching SLA tolerance thresholds. Early intervention opportunity identified before leadership escalation becomes necessary.
Recommended: Review capacity allocation within current operational cycle.
Watching
Exposure forming
78%
Below baseline
82%
Declining trend
Strained
Approaching tolerance
Exposure Oversight
Areas requiring leadership attention
Case processing deviation increasing. Workarounds emerging.
Inter-team transitions showing early friction signals.
Exception backlog growing beyond normal range.
Capacity-demand alignment narrowing.
Stability Indicators
Key measures showing exposure formation
Recent Observations
Executive-level summary of emerging exposure
Processing times exceeding SLA tolerance
Early intervention window available before escalation
Exception backlog forming in case handling
Accumulation rate indicates emerging capacity strain
Handoff friction detected between processing stages
Transition delays contributing to throughput decline
Intervention Clarity
Clear options for leadership consideration before escalation:
- Review current capacity allocation against demand pattern
- Assess handoff process between case handling stages
- Evaluate exception handling protocol for efficiency gains
Illustrative domain exposure view. Retained oversight cadence provides realtime executive summary.